Privacy Policy

Introduction

tk989 ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at tk989.bet or use any of our services, including cricket betting, live casino, slots, crash games, and related financial transactions.

By accessing or using tk989's platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with the terms set out here, please discontinue your use of our services immediately and contact our support team with any questions.

This Policy applies to all users of tk989's platform based in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are dedicated to maintaining transparency about our data practices and giving you meaningful control over your personal information at all times.

Information We Collect

We collect several categories of information to provide, operate, and improve our services. The types of information we collect depend on how you interact with our platform.

Personal Identification Information

• Full name and date of birth (for age verification — all users must be 21 or older)
• Email address and mobile phone number
• National ID, passport, or other government-issued identity document (for KYC compliance)
• Residential address, city, and division within Bangladesh
• Profile username and account preferences you set during registration

Financial and Transaction Information

• Deposit and withdrawal transaction records, including amounts in BDT (৳) and timestamps
• Mobile financial service account identifiers used for bKash, Nagad, Rocket, or Upay transactions
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, and others)
• Betting and wagering history across all games including cricket, slots, and live casino

Technical and Usage Information

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click patterns, and referral source
• Cookies and similar tracking technologies as described in the Cookies section below

How We Use Your Information

tk989 uses the personal information we collect for the following legitimate purposes:

• Account registration, verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• Providing access to cricket betting, live casino, slots, crash games, and other platform features
• Fulfilling our responsible gaming obligations, including enforcing the 21+ age requirement and self-exclusion requests
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other illegal conduct
• Sending service-related communications such as transaction confirmations and security alerts
• Improving platform performance, personalising your experience, and conducting analytics to enhance our services

Disclosure of Your Information

tk989 does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited and necessary circumstances:

Service Providers

We engage trusted third-party service providers who assist us in operating our platform, including payment processors, fraud detection partners, KYC verification services, and IT infrastructure providers. These parties are contractually required to keep your information confidential and to use it solely for the purpose of delivering their contracted service to tk989.

Legal and Regulatory Obligations

We may disclose your personal information when required to do so by applicable law, court order, or regulatory authority. This includes cooperation with law enforcement agencies and anti-money laundering authorities when lawfully required. We will, where possible, notify you of any such disclosure unless doing so is prohibited by law or would compromise an investigation.

Business Transfers

In the event that tk989 undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

tk989 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data. We use three main categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and processing transactions securely.
• Analytical cookies: help us understand how users interact with tk989 — such as which game categories are most visited and where users encounter navigation difficulties.
• Preference cookies: store your language, currency display, and other personal settings so you do not need to re-enter them on each visit.

You may control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair platform functionality and may prevent you from accessing certain features such as account login and deposit processing.

Data Retention

tk989 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is typically retained for a minimum of five (5) years after account closure to comply with financial record-keeping obligations applicable in Bangladesh.

When your personal data is no longer required for any lawful purpose, we securely destroy, erase, or anonymise it in accordance with our internal data lifecycle procedures. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

Data Security

tk989 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments, access controls limiting data access to authorised personnel only, and routine security auditing.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying tk989 immediately if you believe your account has been compromised. We recommend using a strong, unique password and not sharing your login details with anyone.

Your Rights Over Your Data

As a user of tk989, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this Policy:

• Right of access: request a copy of the personal data tk989 holds about you
• Right of rectification: request correction of inaccurate or incomplete personal information
• Right of erasure: request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: request that we limit how we use your data while a complaint or concern is under review
• Right to data portability: receive a structured, machine-readable copy of your data for transfer to another service
• Right to object: object to processing activities carried out on the basis of our legitimate interests

We will respond to all valid data rights requests within a reasonable timeframe. Please note that certain rights may be limited where tk989 has an overriding legal obligation to retain or process the relevant data.

Payment Information and Mobile Financial Services

tk989 integrates with trusted mobile financial service providers including bKash, Nagad, Rocket, and Upay for deposits and withdrawals in Bangladeshi Taka (৳). When you initiate a financial transaction, the transaction is processed through the payment provider's secure infrastructure. tk989 does not store your full mobile banking PIN, OTP codes, or complete card numbers.

We retain only the minimum transaction metadata necessary for account reconciliation, fraud prevention, and compliance with financial reporting obligations. All payment-related data is subject to the same high security standards described in the Data Security section of this Policy.

Third-Party Links

Our platform does not contain links to external third-party websites or services. All navigation on tk989 remains within our own domain. Should you encounter any link that appears to direct you outside of tk989.bet, please report it to our support team immediately, as it may indicate an unauthorised modification to the platform.

Age Restriction — 21+ Only

tk989 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect or process personal information from individuals who are under 21 years of age. During account registration, users are required to confirm they meet the minimum age requirement and to provide government-issued identity documents for KYC verification. If we become aware that a user under the age of 21 has provided us with personal data, we will take immediate steps to delete that account and all associated information. Parents and guardians are encouraged to supervise minors' internet use and to contact us if they suspect underage activity on our platform.

Changes to This Privacy Policy

tk989 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where required, notify registered users via email or an in-platform notification.

Your continued use of tk989's platform following the posting of changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this Policy periodically to stay informed of how your information is being handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk989 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.